More and more companies are turning to Trial. Getting the consumer to experience, touch, feel, taste, smell the product or service. Why?
For one thing, the product performance is better…significantly better. Take a look around, massive improvements in the quality of products & services in every category across the board. The end benefits that the products deliver are remarkable. Consumers and retailers are demanding more and corporations have responded.
Secondly, the consumers respond. Nine out of ten consumers say they would purchase a good or service if they experienced it and were satisfied. Further, 6 out of 10 said that ‘if a brand wanted to convince me to buy its product or service, experiencing it first-hand would be the most effective way to get me to purchase’.
Lastly, in today’s society, having the ability to touch, taste, feel, talk…these are truly remarkable or worth remarking about to others. Technology has brought us so much, but it has also robbed us of authentic experiences. Cellphones, Blackberries, email, virtual tours and the like have isolated us from one another. We crave authentic experiences now more than ever. We are turning towards an AdverTRYING era.
The reality is that the use of the product itself has never been a tool that the most trusted partners of a brand have ever been given, namely the advertising and media agencies themselves. Product or service experience is often incorrectly assigned to the most junior person on the brand…only to have him or her rotate off after 12 months…to then have another junior manager come onto the business and kill what was done before…after all we all have to make our mark.
I have been in hundreds of meetings with trusted agency partners where the subject of utilizing the product itself comes up and I routinely hear, “That’s not us, but I would love to know more about what the client is doing…can you help us.” What? You are investing $100 million dollars of their money and developing the words and images that are the product, but yet you haven’t been given the most powerful tool in the chest…the product, the service itself? It’s like going to test drive a car without the keys.
AdverTRYING represents an opportunity for agencies to reclaim the one tool that they have not been given. Seize it and your clients will sing your praises.
