Let’s go outside – that’s the Coleman Company’s new in-house maxim. It’s also the basis for the fully-integrated cross channel marketing campaign the venerable outdoor goods maker launched in April. In a recent interview with Brand Connections founder and CEO Brian F Martin, Coleman global marketing VP Chris Nemeth discussed his strategy to grow the entire outdoor segment and climb higher on the marketing mountain.
It’s no secret that Americans have grown more sedentary in recent decades. The contemporaneous rise of air-conditioned comforts and a home electronics culture have made it cool for kids and adults to spend more of their free time indoors. Part of Coleman’s problem, as Nemeth saw it, was they were getting out-marketed by the major players in the electronics game, including Apple, Sony and Best Buy. Fortunately, market research showed the Coleman name hadn’t lost its luster, despite a relative lack of brand efforts over the last 10 years. “Our challenge from a marketing standpoint is: how do we get [the Coleman name] from the back of your brain up to the front of your brain,” Nemeth says. Armed with encouraging data, top company leadership decided to steer the firm down a path to better leverage its potential brand equity as a 107-year-old American icon.
After relying for years on core “bottom of the mountain” customers—those who are infrequent or casual outdoor product purchasers—Coleman charted a new course to court the “entire mountain.” Now it hopes to become a respected name among expert outdoorsmen and mountaineers, at the top end of the market, and the large segment that falls somewhere in between. It’s the sizable middle group, Nemeth says, the company’s “Let’s go outside” campaign is aimed at.
“Many of us are either stuck at an office or we’re stuck at home doing the dishes, watching TV or whatever, and we’ve actually forgotten about getting outside and all the wonderful things that are out there. So this suburban mom, dad and kid are the people we really want to connect with…” he says. “Many [marketers] out there have actually done it wrong by saying ‘get outside and get healthy,’ and we’re saying ‘get outside and have fun.’ Now, one of the benefits of having fun is you will get healthy, but it’s a turn-off to say ’get outside and get healthy.’ But if you say ‘get outside and have fun’ everybody’s in.”
Growing market share, however, is only part of the Wichita, Kan., company’s grand plan. The underlying marketing goal of the new media blitz is to build the entire category, according to Nemeth. He says competitor growth does not concern him, as long as Coleman continues to control the lion’s share of the market. “If we get people outside and they buy a North Face jacket that’s fine with us. But they’re going to need a tent, they’re going to need a cooler, they’re going to need some chairs, so they’ll get some of our stuff too.”
The company’s diverse media mix incorporates regional outdoor, radio and print outlets along with TV spots, all of which reinforce this single message. Nemeth says many top executives are too busy with daily deadlines to create and consistently execute a unified marketing strategy across an entire brand, but he feels it’s a critical step that helps overcome media fragmentation. Merchandising at the shelf is extremely important—a lesson he learned while at Coors and Nabisco. He’s led Coleman’s efforts to place signs, tents, end-aisle displays, header cards, and stand-ups of spokespeople at retailer locations, and says the moves are already paying off. The company has also made its advertisement theme song “Outside” available to music video outlets and radio stations, and online as an MP3 and ring tone, in the hopes that it goes mainstream.
Nemeth says having a passion for your work is a key to success. “If you can live that passion and let that passion come through for the brand, you’ll be noticed in the organization and you’ll move up fast at the organization.” Coleman also hopes its new marketing program stirs a passion for the outdoors.
